The problem is many people who are charged with the task of turning their website into a successful marketing channel take these two metrics and set them as their primary objectives losing sight of the big picture. Back links, increasing your page rank, maximizing page-views, reducing bounce rates although considered metrics for successful websites should actually be secondary outcomes which result from going after a primary goal which is far more important “creating a high quality engagement with your online audience“. If you do this, the rest will follow and you’ll end up having more than just a website with impressive traffic figures but doesn’t do wonders as far as your key objectives go. You’ll have a long term online asset which works for you.

Here is what we’re talking about:

Super Holiday Hotels sets up a brand new website for their new property in Male, Maldives. They decide they want some aggressive traffic building activity for their new site with tonnes of unique visitors and back links from the top travel websites with high page ranks to increase their own page rank. They set out to hire a few freelance article writers who can deliver bulk posts 500 words in length at a steal, hire more freelance guys who do link submissions to directories and promise 250 plus back links to your website in a month and another set of guys who will comment on other blogs (some of whom will use bots) and pay them for every 100 comments posted. In 8 months the Super Holiday Hotels has 35,000 unique visitors a month! A success! Oh… and they also get an average of 3 visitors who fill in their online reservation form and book rooms with them each month.

The Beachfront Hotel sets up a brand new website for their new property in Male, Maldives. They decide they want to turn their website into a source of inbound reservations and bookings for the long term so that most of their sales will come through the website. They know the way to do this is build a reputation online, reflect their own hospitable personality and love for their island nation online through their social media channels and create relationships with online travelers so that some day they may arrive at the property as guests. They engage BuzzFactory.net! (…just kidding) They create an resource for people traveling to the Maldives irrespective of where they plan to stay. They deliver great content which carries their personality as a business while also ensuring what they publish is information that readers can rely on and help them on their travels there. They work steadily at building a publication which is invaluable to anyone who plans to visit Male, creates a community of those interested in the island around their site, creating communities on Facebook, Twitter while answering questions for those communities keeping them updates on what happens on the island and the property. In 8 months The Beachfront Hotel has reached 10,000 visitors a month. Disappointment? Not really… they will eventually get to 35,000 in a few months time and keep climbing. More importantly, with just 10,000 visitors a month, they have averaged 20 bookings and reservations a month through their website which accounts for 50% of their occupancy each month. It’s working!

Quality! Quality! Quality!

Quality of your objectives and plan + Quality of your execution = Quality of your results

The Beachfront Hotel was not blinded by the numbers of back links and unique visitors. The visitors to their website were not a flow of traffic from some irrelevant high traffic website as a result of clever traffic building schemes, they were people searching for travel information in Male and found a reliable online personality by the name of The Beachfront Hotel which offered it. They interacted with them on Facebook, decided to explore the website a bit further and made a decision to stay there during their visit. In the long run…chances are…other high ranking travel websites will see The Beachfront Hotels online publication as a great resource for that destination and link them anyway.

Traffic and back links are a by-product of having a really great website which others consider a “great resource” or “important website” with your domain. With the right direction, right objectives and metrics to measure your online marketing success by, you’ll be on your way to building a really great web asset.

In an early stage business the situation is very different. There isn’t a steady base of customers you can already rely on and the challenge isn’t really growing it, the challenge is to create that customer base. Social media marketing or online marketing is really about engaging people through conversation, content and building a brand through which audiences will start recognizing you through and eventually, approaching you. It’s inbound and pull based but it’s not instant and needs time to develop. Time is something in short supply in the early stages and closing customers is a priority. This should mean…. focusing completely on sales will help you go after targeted set of prospects and close customers slow and steady to build the revenue stream. However, there is a conflict in this strategy.

Given a hypothetical situation where you employee a 3 person sales team using email and telephone campaigns to pursue and close new customers, the progress over a few months is likely to appear like the blue line above. There will be a more or less steady line with some good months, some bad ones but the only way to increase sales in future is to increase the size of the sales team and invest more into sales. Great way to start business development but no long term benefits for growth.

It’s like hunting for your food. The more you need, the more hunters you need and it’s not a sustainable strategy.

Given the same situation where you employ a team of 3 for social media marketing and outreach, you are likely to see something similar to the red line. You may not see much progress over the first few months but as the ecosystem of content and buzz around your business grows, you’ll find an increasing flow of prospects towards your site which with time can be closed as customers. The process starts slow but consistently grows with the same amount of work put in every month. This means, though in the short run it may seem slow, in the long run you can grow your customer base without increasing your investment in the process. Not a great start but great future benefits perfect for high growth.

It’s like farming for your food. You cultivate a customer base by sowing content. It’s highly sustainable in the long run. As the content and buzz around your business increases each month, so does your business development.

Ideally you need both. Some amount of direct sales to kick start the customer base since you can’t completely rely on social media marketing to reap immediate results. At the same time, you need to start your social media and content marketing campaigns as early as possible so that in the later stages you don’t find yourself in a situation where your business development growth has just flat-lined because you were not thinking long term.

Our advice is start cultivating your social content farm as early as you possibly can. It’s sustainable, will grow and provide you more in time through a steady process than the hunting strategy which is effective but will make you work just as hard for every customer you intend to close and eventually, won’t work towards scaling your business. Hope that helps!

The truth is there is no real shortcut to developing long term inbound search traffic and steady business through a website. The few overnight successes that you hear of where traffic suddenly spikes is often just that….a temporary spike because something you posted really took off and became viral. The effects of these one time spikes are also more often than not….temporary. Social marketing is a process that needs very engaging content creation and a lot of activity on several social sites (where your target customers are) consistently and every single day. It’s often this commitment in terms of time which many find they are not able to do as much as they would like to and in that process, there is no daily activity and the social marketing efforts stagnate.

If your experience is similar, drop us a line and explore how we may be able to help you maintain that daily activity required while you focus on strategy and other areas of importance. In effect, this may just be the shortcut you need.

Prior to launching BuzzFactory in my previous work experiences I had the opportunity to work closely with a number of content sites which were designed to draw inbound search traffic around a specific B2B (in most cases) or B2C (in a few cases) industry vertical. The objective was to develop each of these sites into a valuable resource for each industry that had fresh content updates such as news, articles, blog posts and more in a single location and professionals would have a something akin to an industry publication they could quickly open and read through for good content in their space.

One set of these sites were driven by syndicated content which came through RSS feeds from various other related publications and an other set employed a very small team of writers who would contribute to the content daily in the form of one or two articles and blog posts a day. The general idea behind the site which displayed content from other publications was to have more updates and a lot more content in an automated and cost effective way. Since it was simply aggregating content from other sites, it didn’t need much time or money and would update it self several times a day building a large index of links on the site. On the other set of sites progress was much slower. Limited resources mean’t the site could only be updated when there was bandwidth for someone to spend time writing a post or a detailed article, using the right keywords, linking, publishing and finally promoting it personally through social networking and bookmarking sites. While the first set of sites had hundreds of new article links each week (though duplicated (syndicated through RSS) the second slowly and steadily grew at around one new original post or article each day.

Now as logical guessing would have it, the first set of sites should have done very well but failed quite miserably at search results in every single case. The second set of sites which depended on original content though slow to develop grew in terms of both referral traffic and gradually drew a rising percentage of search engine traffic through some very relevant keywords and phrases.

Lessons Learned

• Syndicated content on your business website is a good resource. It’s useful for those who come to your website. It’s not as effective in bringing them to your website from search engines.

• Syndicated duplicate content doesn’t do much for gaining more links in search results as that benefit really goes to the site that originally posted the content you are just re-distributing.

• Duplicate content which is not syndicated and posted directly on your site is a big no no. It’s not just damaging to your page rank and site reputation, it’s plagarism.

• Keep it original even if it means it can cost more in terms of time or money. It will pay back in the long run and give you long term returns in terms of bringing the right people to your site.

• Slow and steady wins the race. Even if you can’t update your site with new content everyday, do as much as you can and make sure it’s fresh, useful, relevant to your business or website and build your own content one step at a time. Even if you don’t see magical spikes in traffic, each original post will bring in a trickle of search traffic and you can build that trickle into a stream of search traffic gradually.